When making a purchase with ESTRATEGIAS PIXPEAK, S.A. DE C.V., you agree to be subject to the following Refund Policy. It is important that you read this policy in its entirety before submitting an order.
SECTION 1 – GENERAL CONDITIONS
• We guarantee complete satisfaction or your money back. If you do not receive the purchased service correctly or in its entirety, please inform us and we will provide you with the missing supplement or refund the corresponding financial amount.
• Our clients have up to 10 days to inform us of any clarification or disagreement about the service purchased.
• All our staff is trained to solve your problems efficiently.
• Before asking your Bank for any clarification or refund, we invite you to contact us at the contact email that you can find on our website.
• We promise to refund your money after we have approved your claim. To approve your claim, you must not have used the service and it must have a defect.
SECTION 2 – CHANGES TO YOUR ORDER
• You can request changes to your order, as long as it is before receiving our services. We will do our best to accommodate your request if you ask us to do so before we begin providing the service and will make an adjustment to the price if applicable.
SECTION 3 – CANCELLATIONS OF YOUR ORDER
• You can demand the cancellation of your service as long as the development of your order has not started. If you are in the initial stage of the project, and after a review, the reimbursement of your service will be determined on a pro rata basis, depending on the amount of work performed on your work.
SECTION 4 – DELIVERY TIMES
• We provide an estimate of delivery time during the purchasing process, based on historical order information. The delivery time begins once we assign your project to a professional.
SECTION 5 – QUALITY OF OUR SERVICES
• We have a team of trained professionals to ensure that you are satisfied with the services offered. If the service delivered does not meet your requirements, we can offer changes, and an adjustment to the price will be made if necessary.
SECTION 6 – REVIEW REQUESTS
• You can request a review from the date the project is available to you. Revisions are free as long as the original material is not being edited.
SECTION 7 – ACCEPTANCE OF SERVICES
• We do not offer refunds for project acceptance issues unless they are attributable to our professionals. It is your responsibility to ensure that we meet your requirements before placing your order.
SECTION 8 – CHANGES TO THE TERMS OF SERVICE
You can review the most recent version of the policies at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these policies by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
UPDATE: MARCH-24
